Content tenants thanks to JUWO service

• INSIDE THE FLAT SHARE
  Your flat sharing community are not as neat as you? There are no common interests in your flat share? The cleaning schedule doesn’t quite work either? Then talk to each other! With open and honest communication, problems can be solved easily. You find further information on our factsheet «living together».
  
  If you have a problem that you can't solve, contact your JUWO contact person - we may have a solution.

• WITH THE NEIGHBORHOOD
  Even if your neighbors are noisy or disturbing, we recommend that you knock on the door and try to talk to them. Especially when disturbing the quiet hours, it is most efficient if you react directly to the situation and get in touch.

No. JUWO tenants are not allowed to offer/advertise their room or apartment on Airbnb or similar sites. In case of violation, the involved tenants or the entire flat share will be terminated.

JUWO allows subletting rooms under the following conditions:

• The person subletting the room must meet the JUWO criteria.
• The duration of the sublease must be no shorter than one month and no longer than six months.
• The sublease agreement must be submitted via JUWO portal at least 14 days prior to the start of the sublease.
• The apartment may not be sublet in its entirety.
• Only one room per apartment may be sublet.
• Subletting of 1-room apartments is not allowed.
• JUWO will not accept rent from the person subletting.
• The JUWO tenant is required to register the person subletting with the Personal Registration Office.
• All contact will be through the JUWO tenant and not directly through the person in sublease.
• The person in sublease may not move into the room until confirmation has been received from JUWO.

The sublease agreement must be submitted as follows:

You can apply for the sublease directly through the JUWO portal. Simply open the entry for the current rental agreement and click on the button "Report subtenant" in the upper right corner. Fill out the registration form, add the necessary documents and the application to JUWO is done. You will also receive feedback from JUWO via the portal when the sublease has been approved.

A lost key must be reported to JUWO immediately.

• DURING OFFICE HOURS
  Fill out the form “key order” and send it to JUWO. The person in charge will then inform you about the further procedure.

• OUTSIDE OFFICE HOURS
  Contact an emergency key service if you are locked out (follow the tips below when selecting one). Fill out the form “key order” and send it to JUWO. The person in charge will inform you as soon as possible about the further procedure.

TIPS TO PROTECT YOURSELF FROM DUBIOUS COMPANIES

• Choose local companies that have direct contact persons on their homepage (ideally with photos). In the best case, a company is already familiar to you.
• Clarify on the phone whether you can pay with a debit card or by invoice: If the company only asks for cash, it is often a dubious company. Also ask for an estimate, if it seems much too expensive, choose another company. If possible, compare two companies.
• ALWAYS ask for a receipt and write down the name of the professional. Check the receipt: travel time, time for repair, weekend fee. Only pay for services that have actually been performed.

Every little contribution helps. Use the factsheet “saving energy” to find out about some small adjustments you can make in your everyday life that will benefit the environment.